How a ride moves through El Amigo
- The rider asksBy text, the rider web page or the app. Text messages go to the company's own number.
- A price, then a YESThe address and time are confirmed, the company's fare policy gives the price, and nothing is booked until the rider confirms that exact summary.
- One driver at a timeEligible drivers are ranked by road time to the pickup, with a fairness rule among drivers who are about equally close. The first gets a short exclusive offer; if they decline or it times out, the next one does.
- Tracking with honest timestampsThe rider sees the car, plate and how old the last location is. Dispatch sees drivers whose location has gone stale.
- Payment recorded, not assumedThe driver records cash; Zelle is confirmed against the bank by staff; cards (if enabled) are confirmed by the processor. A finished ride is not marked paid until one of those happens.