How can we help?
Riders
5How do I book?
Text your pickup and destination to your company's number, use the app, or book on the company's page. You get the price before anything is booked; reply YES to confirm.
How is the price set?
Each company sets its own fares: a base, a per-mile and a per-minute rate, and a minimum. You see the total before you confirm, and a booked ride keeps that price. No surge unless the company turns it on, capped and shown up front.
How do I pay?
Cash to the driver, or Zelle where your company accepts it. Zelle shows as pending until the company sees it in its bank. Some companies also take cards.
Where is my receipt?
In the trip link you get by text, in the app under Trips, and by email if your account has one.
I left something in the car
Open your trip link and choose Report a problem, or reply AGENT to the company's number. Dispatch contacts the driver.
Drivers
4How do offers work?
One offer at a time with the pickup time and distance, the trip length, the fare and how the rider pays. The countdown starts when the offer reaches your phone. Passing never costs you anything.
How am I paid?
Your company sets your share and the app shows it on every offer and in Earnings. Cash you collect is settled with the company as its policy says.
My phone broke or the app will not open
Ask dispatch for emergency web access. They confirm it is you and give you a one-time code for a limited browser version.
Documents and account
Licence, insurance and vehicle documents are handled by your company in its console. Expiry dates show in your app's Account tab.
Companies
3What do I need to start?
Your permits and commercial insurance, a business texting number registered with carriers, your fares and service area, and at least one approved driver and vehicle. The console's go-live checklist tracks each one.
How should I price?
Start from a researched preset in Setup, then Fares. Each shows what riders pay, what drivers earn per mile after fuel, and a rough comparison with app rideshare. Publish, then fine-tune.
Reconciling cash and Zelle
Payments shows cash each driver holds, Zelle claims waiting for a bank check, and every correction with a reason.
Nothing matches. Try another word, or reach a person below.
Texting your company
Write normally, in English or Spanish. These short replies also work.
All text commands- YESConfirm the price
- STATUSWhere is my driver
- CANCEL RIDECancel the ride
- AGENTTalk to a person
- HELPHow it works
- STOPStop all texts
A ride problem right now
Reply AGENT to your company's number, or use Call on your trip page. Your company runs your ride, its drivers and its prices.